Frequently Asked Questions
1. How do you actually clean carpets?
We mainly use hot water extraction – often called steam cleaning – which gives carpets a
really deep clean. It’s great for pulling out dirt, dust mites, and allergens. For delicate rugs or
if you need faster drying, we also offer gentler low-moisture methods. All our cleaning
solutions are eco-friendly and safe.
2. How long will my carpets stay wet?
Drying time depends on the method we use and your home’s airflow. After a standard steam
clean, carpets usually feel dry in 4 to 6 hours, especially if we use fans. Our low-moisture
options can dry in as little as 1-2 hours. We’ll always give you tips to speed things up, like
opening windows.
3. Are your cleaning products safe around kids or pets?
Absolutely. We use non-toxic, biodegradable cleaners that are free from harsh chemicals,
strong perfumes, or sticky residues. They’re certified safe by leading environmental
standards – perfect for homes with little ones or furry friends.
4. How much will this cost?
The price depends on a few things: the size of the area we’re cleaning, how dirty the carpets
are (like stubborn stains or pet odors), and if you add extras like stain protection. The best
way to get an accurate price is to give us a quick call or send photos – we offer free,
no-pressure quotes.
5. Can you get out tough stains like red wine or pet accidents?
We’re experts at tackling tough stains! Coffee, wine, ink, pet messes – we’ve seen it all.
While *very* old stains or certain dyes can be challenging, we’ll always give it our best shot
at no extra cost. We’ll check the stains with you beforehand so there are no surprises.